With every passing year, it becomes more obvious that VoIP is the future of business phone communications. In particular, the global hosted VoIP and unified communications services (UCS) is growing steadily, expected to reach 62.6 million seats in service by 2018, according to Infonetics. Along with market growth comes rapid innovation.
Today, business owners and IT management can leverage their hosted phone systems as an integration point with other platforms to improve efficiency, productivity, and business intelligence in the workplace. This can be done with an on-premise phone system, of course, but the effort to integrate platforms in-house is much larger than selecting an integrated hosted phone system solution.
